Workflow AI + PAVE Specialists · CargoWise Service Partner

ViAGO makes your operations run the way you want them to.

We work with freight forwarders and customs brokers to maximise their CargoWise investment, run smoother operations, and build the capability to handle whatever comes next, including AI.

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Co-developed PAVE with WiseTech Global Built for the AI era 30+ years operations expertise
Automate, Delegate, Accelerate ? AUTOMATE DELEGATE ACCELERATE PAVE BCO
CargoWise Service Partner

Trusted by

Mainfreight Navia Logistics I.H. Hunter WiseTech Global GW Scott Small World
How We Work

Automate. Delegate. Accelerate.

Three moves that change what your operation can carry, and who has to carry it.

01

Automate

Milestones, tasks and triggers configured to match your SOPs. Every step of every shipment mapped, sequenced and ready to run consistently.

02

Delegate

Tasks are delegated to AI agents to handle the predictable, business-as-usual work. High touch, high volume, low complexity handled without your people touching it.

03

Accelerate

When agents handle the routine, your team's job changes. Reviews and escalations become the whole job. When volumes spike, so does the pressure. PAVE buffers that surge and keeps the right work in front of the right person.

PAVE · The Workflow Engine

The right work, in front of the right person.

Agents clear the routine. PAVE governs what's left, sequencing every job by priority and buffer position so nothing important slips and no one is guessing what to do next.

  • Visual boards - every job's status and priority, live. Operators stop guessing; the board tells them where they're needed.
  • Buffer management - green, amber and red surface risk while there's still time to act.
  • Escalation to a human - the exceptions agents can't resolve reach a person, fast, with the context to decide.
Our business grew from five or six people, where you knew where every job was, to 20-plus where suddenly you weren't across every customer or every job. PAVE changed that.
Lachlan HunterDirector, I.H. Hunter · Customs Broker & Freight Forwarder
Case Study

Visibility at 20 people that felt impossible at seven.

I.H. Hunter put PAVE across their import operation: jobs completing in the right order, and a team that could finally see what was coming rather than what was already late.

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Mainfreight · 240+ branches

All five key internal KPIs improved substantially.

Workloads balanced, problems surfaced before customers felt them.

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Navia Logistics · Forwarder

"Initial pain points disappear or substantially reduced."

Productivity tools plus Black Belt in Thinking across the business.

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All Stories

More operators who've done this.

Freight forwarders and customs brokers, in their own words.

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Why ViAGO

Not generalists with an AI slide deck.

Thirty years in Theory of Constraints, applied to how work actually flows through a freight operation. We didn't just implement PAVE. We co-developed it with WiseTech Global and wrote the certification programme that defines what good looks like. A small, senior team that does the work itself.

30+ years TOC practice Authors of the PAVE certification Black Belt in Thinking
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CargoWise Service Partner
Get Started

See what your CargoWise setup is really capable of.

Most engagements start with a CargoWise Health Check. We review how your system is configured against your live data, log what we find, and tell you what to fix first and what it is worth.

Book a Health Check How it works in CargoWise →