Case Study

I.H. Hunter — Transforming operations with CargoWise productivity tools.

Watch the Story

Hear it from the team.

The I.H. Hunter story in their own words — the challenge they faced, the work they did with ViAGO, and what changed.

Video coming soon

Industry
Freight Forwarding & Customs Brokerage
Location
Australia
Platform
CargoWise One
Engagement
CargoWise productivity tools implementation

The challenge

I.H. Hunter is a specialist freight forwarder and customs broker. Like most firms at their stage of growth, the challenge wasn't capability — it was visibility. The operation was running on experience and informal coordination rather than a system that made the flow visible and manageable.

ViAGO worked with the I.H. Hunter team to implement CargoWise productivity tools and bring the same discipline to their operation that had worked across other freight forwarders.

The work.

ViAGO configured CargoWise One productivity tools across the I.H. Hunter operation — building workflow visibility across the shipment lifecycle and giving the team a shared system for prioritising work.

The implementation was done collaboratively with the team. The people who understand where the friction is are the operators. The configuration reflected that.

What changed.

For the full story, watch the video above. The I.H. Hunter team describes the experience in their own words — what the operation looked like before, what changed during implementation, and what it looks like now.

  • Work became visible and prioritised across the team.
  • The flow was managed proactively rather than reactively.
  • The team had a shared system for deciding what to work on next.

Want to see what this looks like in your operation?

We've done this across freight forwarding and customs brokerage operations at scale. If you're on CargoWise, we can tell you quickly what configuration would give you the same visibility.

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