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The tools, and the thinking to use them.

Industry
Freight Forwarding & Logistics
Location
Australia
Platform
CargoWise One
Engagement
Productivity tools + Theory of Constraints
The Problem

We were no exception.

Most companies are not unique when it comes to pain points. We were no exception.

Brendan BorgChief Information Officer, Navia Logistics
  • Covering staff while away.
  • Fair distribution of work.
  • Following SOPs and company priorities.
  • Maintaining staff numbers while increasing work.
  • Increasing customer service through the use of technology.
How It Started

A workshop, then a schedule.

I met the team while attending a WPW (Workflow Productivity Workshop). I was looking for a new direction for our company and found what I was seeing in that WPW made a lot of sense.

We began to discuss possible solutions as a group and then formed an implementation schedule that was fast but still gave us some security over the outcome. Within 6 months half our entire operation over 4 offices was using the solution.

Brendan BorgChief Information Officer, Navia Logistics
The Work

Tools and the thinking behind them.

CargoWise One productivity tools and Theory of Constraints were implemented throughout the business.

Thus far results have been very positive and we have seen a lot of our initial pain points disappear or substantially reduced. We see this as a new foundation to build on though, so the journey does not end with the initial solution.

Brendan BorgChief Information Officer, Navia Logistics
What It Took

It is no easy task.

To sustain and grow upon the solution it does take a person within the company to champion it and know the theory. It is no easy task but at the same time the results are worthwhile.

Brendan BorgChief Information Officer, Navia Logistics

We now have the tools, visibility and confidence to reach for the stars.

Brendan BorgChief Information Officer, Navia Logistics
Get Started

Want to see what this looks like in your operation?

We've done this across freight forwarding and customs brokerage operations at scale. If you're on CargoWise, we can tell you quickly what configuration would give you the same visibility.