Workflow AI + PAVE Specialists · CargoWise Service Partner

ViAGO makes your operations run the way you want them to.

We work with freight forwarders and customs brokers to maximise their CargoWise investment, run smoother operations, and build the capability to handle whatever comes next — including AI.

Co-developed PAVE with WiseTech Global Built for the AI era 30+ years operations expertise
CargoWise Service Partner
PAVE TASK BOARD VARIATION RISK DIRECT HUMAN WORK Not from agents · always human · Client & commercial decisions · Relationship management · What agents can't do yet SCHEDULED REVIEWS From AI agents · predictable · steady · Customs entry approval · Low-confidence doc flag · Billing sign-off to client ESCALATIONS From AI agents · unexpected · surge risk · DAFF biosecurity hold · Document discrepancy · Vessel delay NORMAL CADENCE SURGE PAVE BUFFER Volume spikes absorbed by PAVE buffers — operators see priority, not chaos JOB REGISTRATION DOCS RECEIVED SEND TO CARRIER CUSTOMS CLEARANCE HUMAN SIGN-OFF CARTAGE BILLING HUMAN SIGN-OFF WORKFLOW ENGINE
Trusted by
Mainfreight Navia Logistics I.H. Hunter WiseTech Global GW Scott Small World
How We Work

Automate. Delegate. Accelerate.

1

Automate

Milestones, tasks and triggers configured to match your SOPs. Every step of every shipment mapped, sequenced and ready to run consistently.

2

Delegate

Tasks are delegated to AI agents to handle the predictable, business-as-usual work. High touch, high volume, low complexity handled without your people touching it.

3

Accelerate

When agents handle the routine, your team's job changes. Reviews and escalations become the whole job. When volumes spike, so does the pressure. PAVE buffers that surge and keeps the right work in front of the right person.

"

Our business grew from five or six people, where you knew where every job was, to 20-plus people where all of a sudden you weren't across every customer or every job. PAVE changed that.

Lachlan Hunter Director, I.H. Hunter  ·  Customs Broker & Freight Forwarder
Case Study

Visibility at 20 people that felt impossible at seven.

I.H. Hunter implemented PAVE across their import operation. Increased visibility, jobs completing in the right order, and a team that could finally see what was coming rather than just what was already late.

Read the full story →
Find out more